All unframed prints will ship within 7 business days from the date it was ordered. If you place an order on a Friday, the print will start production Monday.

MetalPrints, Acrylic and Framed Prints will ship within 14 business days after being ordered.

We are able to ship to the United States, Canada, EU, United Kingdom, Australia, Japan, New Zealand, China, Brazil, Mexico, South Korea, Singapore.

There are several reasons it may not be working:

Billing address mismatch: Most orders decline when the billing name and address you input does not match up with the address on file with your credit card company. Try checking with your bank account online, or your credit card statement, and entering your name and address as it appears there.

Too many attempts: If you have made multiple repeated attempts that declined (typically from a typo or address mismatch in your first attempt), your financial institution may have blocked any purchase from our site on your behalf. This is done to protect the cardholder from fraud and multiple felonious purchases. You will have to wait at least a few hours or you can contact them to have the hold removed.

Browser Issues: If you have already attempted a transaction, please re-boot your browser to clear the cache. Or try a different internet browser.

All sales are final. We have a non-returnable and non-refundable policy. If you received the wrong order or your order was damaged in transit please contact guestservices@jonathanducrest.store

If your order is less than $1000 the package will not require a signature. If your item is over $1000 your package WILL require a signature. We are not responsible for any packages that have not been signed for upon delivery.

We offer framing in 3 different colors. White Maple, Natural Maple and Black Oak. Unframed prints will have a small white border around them to leave room for the framer. If you would like to inquire about other options, just reach out to us.

For Acrylic prints use Non-ammonia glass cleaner, water, or isopropyl (rubbing) alcohol can be used without harming the print surface. We recommend using a clean, lint-free cloth to wipe off the print. No cleaners containing ammonia, abrasives, or corrosive chemicals should be used.

No. If your item is damaged please contact guestservices@jonathanducrest.store within 2 days of your order being delivered. We do not repair wear and tear on framed prints. However, should your print be damaged or destroyed, we will offer a replacement at cost.

Only editions print will be signed. You will receive a signed certificate with the edition number to apply to the back of your framed print.

If you'd like to confirm which edition number you'll receive, please email guestservices@jonathanducrest.store

Please use the contact page to reach out to us. We will be able to make a selection for you based on the space the print will go but also on what you are looking for. We are also happy to do a mockup if you send us a picture of the room/wall.

We do not re-release or restock limited edition prints once they are sold out.

If by chance a package is lost in transit we are happy to work with you to resolve the issue but we kindly ask that you report it to the carrier FedEx before reaching out to guestservices@jonathanducrest.store

Limited edition, large format prints (24" x 36" and over) are shipped with a Certificate of Authenticity.

All prices are subject to change. We retain the right to adjust prices at any given moment.

Yes, Jonathan Ducrest is available to create custom prints of images offered on the online store that are between 20" x 30" and 42" x 60". Please email us with the image and custom size you would like at guestservices@jonathanducrest.com

We do not include a price nor an invoice within any of our shipments.

Absolutely. We love collaborating on various projects. If you have an idea or want to discuss a way for us to work together, please email j@jonathanducrest.com

We’ll pretend you didn’t ask :)

Yes, jonathanducrest.store is safe and secure. We use a world class ecommerce solution, along with SSL encryption, and a variety of other enhancements to maintain a PCI compliant shopping environment. For alternative purchasing methods, feel free to email or call customer service to assist you in placing an order.